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My Solution Wellbeing Wells has now developed a Conflict Management course like no other. With the knowledge of counsellors and psychologists, we have created a course for employers to support their staff with better wellbeing. My Solution Wellbeing Wells delivers this course face to face or online in Wells
Why is our course different? What we deliver is bespoke to your business and employees.

The Content we Deliver with My Solution Wellbeing Wells:
Module 1: Understanding Workplace Conflict
- Definition and Impact: Define what workplace conflict is and how unresolved issues hurt team morale, productivity, and health.
- Common Causes: Identify triggers like miscommunication, competing priorities, unclear roles, and personality clashes.
- Positive Potential: Teach employees how constructive disagreement can drive innovation and better decision-making when managed respectfully.
Module 2: Recognising Conflict Styles
- Thomas-Kilmann Model: Introduce the five core conflict-handling modes—Competing, Collaborating, Compromising, Avoiding, and Accommodating.
- Self-Assessment: Help participants identify their default conflict style and understand how it impacts others.
- Flexibility: Teach when to adapt a style (e.g., shifting from avoiding an issue to collaborating on a solution).
Module 3: Communication and Active Listening
- Active Listening Skills: Focus on listening to understand rather than to reply, including non-verbal cues and avoiding interruptions.
- Assertive Communication: Contrast passive, aggressive, and assertive behaviours. Practice using “I” statements instead of accusatory “you” statements.
- De-escalation Language: Provide phrases that calm tensions, deflect blame, and turn heated arguments into objective discussions.
Module 4: Problem-Solving and Resolution Strategies
- Root-Cause Analysis: Use practical techniques like the “Five Whys” to look past surface arguments and find the core issue.
- Win-Win Negotiation: Focus on interests rather than positions to find mutually beneficial compromises.
- The Escalation Ladder: Visualise how small misunderstandings escalate into formal grievances, emphasising early, informal intervention.
Module 5: Practical Exercises and Role-Play
- Consensus-Building: Run group tasks that require collaborative decision-making.
- Scenario Simulations: Practice real-world workplace disagreements through guided role-playing (such as the classic Orange Negotiation exercise for compromise).
- Action Planning: Have each employee draft a personal conflict-resolution commitment to apply daily
Here are the key benefits from the Conflict management course with My Solution Wellbeing Wells
Key Benefits for Employees
- Better Communication: Employees learn active listening and clear, respectful expression. This stops minor misunderstandings from turning into major arguments.
- Lower Stress and Burnout: Knowing how to handle tough conversations reduces anxiety and emotional fatigue at work.
- Higher Morale and Confidence: Staff feel safer and more empowered to share ideas when they know disagreements will be handled fairly.
- Stronger Teamwork: Training encourages empathy and respect for different viewpoints, which builds trust and deeper collaboration.
Key Benefits for the Organisation
- Higher Productivity: Quick and calm problem-solving minimises daily distractions and keeps teams focused on their goals.
- Lower Turnover: Employees who feel supported and work in a peaceful environment are happier and stay with the company longer.
- More Innovation: A culture that welcomes different opinions safely sparks creativity and better decision-making.
- Reduced Costs: Early and informal resolution saves money by avoiding formal grievances, legal disputes, and lost work time.
Our professional Conflict management courses for business are bespoke and designed for your business needs. We will assess your organisation and identify how the course best suits your current needs.
We offer a half-day or full-day course.
Get in Touch
Contact us today to arrange a consultation or request a quote at 08000982806 or Email office@mysolutionwellbeing.com
Areas We Also Cover
We cover the whole of Somerset and Wells
- Glastonbury
- Street
- Shepton Mallet
- Cheddar
- Frome
- Bridgwater
- Wells City Centre
