
My Solution Wellbeing offers Corporate Conflict Management Training for businesses and employees to manage complex and challenging behaviour.
Business Conflict Management Training Bespoke To Your Business & Team
Our training courses are tailored to your business needs and will focus on the daily challenges you may face. My Solution Wellbeing understands the importance of keeping employee’s safe and to give them the skills to manage challenging behaviour.
Did you know that in most cases, you can prevent escalation of disruptive behaviour with your own nonverbal behaviours? The ability to organise your thinking and calmly respond are effective de-escalation techniques that can help you avoids a potential crisis.
Conflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.
Our corporate conflict training courses in Newport are focused on how to deescalate challenging situations and to manage conflict.
Conflict situations and training involves:
- Triggers to aggressive behaviour
- Understanding customers’ needs when they are angry
- Stages of conflict escalation
- How our safety can be compromised
- Reading signs and symptoms of aggression
- Managing conflict ‘flashpoints’
- Understanding our natural response to conflict
- Understanding the impact of ‘red rag’ words and phrases
- Managing our body language during conflict
- Staying calm and managing our own responses
- Structuring and controlling the conversation
- Listening and calming the situation
- Acknowledging difficulties and customer emotions
- Saying no effectively
- Handling abusive behaviour
- Solving the problem
Our business conflict training courses in Newport are bespoke and designed for your business needs. We will assess your organisation and identify how the course best suits your current business needs.
We offer a half-day training session. The conflict management trainer is qualified in the field of the course requested. Prices from: £500 for half a day
Contact the My Solution Wellbeing Counselling team in Newport for all course prices and to book your company conflict course today.
