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Conflict Management Training in Coventry

My Solution Wellbeing offers Conflict Management Training for businesses and employees to manage difficult and challenging behaviour.

Our training courses are tailored to your business needs and will focus on the daily challenges you may face. My Solution Wellbeing understands the importance of keeping employee’s safe and to give them the skills to manage challenging behaviour.

Did you know that in most cases, you can prevent escalation of disruptive behaviour with your own nonverbal behaviours? The ability to organize your thinking and calmly respond are effective de-escalation techniques that can help you avoids a potential crisis.

Conflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.

Our training courses are focused on how to deescalate challenging situations and to manage conflict
Conflict situations and training involves

  • Triggers to aggressive behaviour
  • Understanding customers’ needs when they are angry
  • Stages of conflict escalation
  • How our safety can be compromised
  • Reading signs and symptoms of aggression
  • Managing conflict ‘flashpoints’
  • Understanding our natural response to conflict
  • Understanding the impact of ‘red rag’ words and phrases
  • Managing our body language during conflict
  • Staying calm and managing our own responses
  • Structuring and controlling the conversation
  • Listening and calming the situation
  • Acknowledging difficulties and customer emotions
  • Saying no effectively
  • Handling abusive behaviour
  • Solving the problem

All of our courses are bespoke and designed for your business needs, we will assess your organisation and identify how the course best suits your current needs, We offer a half day or full day course. The trainer is qualified in the field of the course and will engage with a free 30 minute session to answer questions at the end of the course. Contact the My Solution Wellbeing team for all prices and to book your course today.

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Frequently Asked Questions

We are a counselling and wellbeing service providing support for adults, children businesses schools and communities. We change the way people get help with facing life’s challenges by providing private, affordable, confidential and convenient support and access to a trained therapist. My Solution Wellbeing provides professional counselling anywhere, through a computer, tablet or smartphone or face to face.

After you contact us, we will match you to an available counsellor who fits your objectives, required preferences, and the type of concerns you are dealing with. Different counsellors have different approaches and areas of focus and you can find this here, so it’s important to find the right person who can achieve the best results for you and your areas of concern. We have found that we are able to provide a successful match; however, if you have a session with a therapist and you feel your counsellor isn’t a good fit for you, you are course able to change this and be matched to a different counsellor. It is led by you.

Our counsellors are all qualified, experienced trained, and accredited. They have a different approaches such as Person Centered, Cognitive Behaviour Therapy or CBT, Motivational Interviewing, Solution Focussed Therapy and much more. They have been qualified and certified by their professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise and background vary, they all possess at least 5 years’ experience and extensive hands-on experience. Click here to learn more about the counsellors.

We take this very seriously and as a result, our team ensures that each therapist is fully qualified vetted and in good standing. Counsellors are required to provide documentation, proof of identity, and references. We thoroughly cross-check their qualifications, references and information as well as completing a DBS (Disclosure Barring Service) Check. Our head of Service will also ask for feedback from the client about the therapist should they wish to give it.

My Solution Wellbeing may be right for you if you’re looking to be the best version of yourself and looking to improve the quality of your life. Sometimes life situations and circumstances rock us and it interferes in our ability to lead a balanced life and we feel unable to self-regulate our emotions and feelings. Whenever this happens and your happiness is compromised and this feeling prevents you from achieving your goals, we may be able to help. We have counsellors who are specialized in specific issues, such as stress, anxiety, anger, depressions, relationships, parenting, addictions, eating, sleeping, trauma, family conflicts, LGBT matters, transgender and transitioning, grief, religion, self esteem, abuse, sexual exploitation and more.

Payment is made prior to your session over the phone.

If you decide you would like further sessions, you can pay for further sessions by direct bank payment or payment machine.  You can discuss this with your therapist on how to book further sessions. There may be an option to have a reduced rate if you purchase a few sessions in advance. Please refer to blockbooking.

Payment must be made in advance of appointment.

 

If you can’t attend please give 48 hours notice and your appointment will be moved to a mutually agreed date. Failure to do this will result in payment lost. Please note we do not offer refunds, however, we can offer a credit note valid for 1 month.

Contact us today for an appointment.

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