Online and Out of Hours Service

Here When You Need Us The Most!

We at My Solution Wellbeing understand that mental health concerns don’t adhere to a 9-5 schedule, which is why our dedicated team of professional counsellors / therapists are here to support you when ever you need it. Whether you’re seeking guidance, emotional support, an emergency appointment, a same day appointment or someone to talk to, were here for you.

We understand private paid support needs to be affordable and accessible for everyone. We have a block booking rate which reduces each session or you’re just looking for a one-off session to talk to someone, with working hours changing and the public working more hours on the weekends. My Solution Wellbeing will be offering you our out of hours service after 9 pm online counselling.

To book a session out of hours or online, see below the therapist who have availability and book and have your session from the comfort from your home.

“ Start your journey to healing with My Solution Wellbeing ”

meet the team

My Solution Wellbeing Counselling, are a team of trained counsellors who specialise in working with both children and adults. We offer a private and confidential counselling service with same-day appointments available to ensure you get the help you need when you need it.

Denise

Child, Young Person, and Adult Counsellor

Denise is a qualified Level 4 Counsellor and a member of the ISCP (International Society of Psychotherapy and

Heidi

Integrative Therapist

Heidi is an integrative therapist BACP registered, whose experience is shaped both by life and by surviving its

Cara

BACP Registered Counsellor

Cara is an integrative therapist dedicated to offering a personalised counselling experience that aligns with each client's unique

Frequently Asked Questions

Find quick answers to common questions about our services, appointments, and support options.

What happens in counseling?

The details of counselling sessions depend on the type of counselling and therapy you need. However, the counselling sessions include assessments, sharing and therapy sessions.

How much does counselling cost?

The cost of counselling depends on the type of counselling and therapy you need. The cost ranges between £50 and £ 1,200. We can provide you with a more accurate estimate when you contact us to set up an appointment for your counselling session.

Can I bring a friend or family member to the counseling sessions?

Unfortunately, you cannot bring a friend or family member to the counselling session, as the sessions are confidential and require private space.

How long are the counselling sessions ?

On average, your counselling session takes about 50 minutes. But some sessions may be longer. You may also need multiple sessions depending on the challenges you are having.

The Trust We’ve Earned

We take pride in the trust our clients place in us. Here’s what they have to say about their experience and our commitment to quality.

5.0

Based on 46 reviews

Sharon Perkins

12:00 11 Oct 25

My 13 yr old daughter has been coming to see Nuha for 3 months now, to help with anxiety and other issues that have affected her school attendance and sleep. From day one Nuha has been nothing but kind, helpful and extremely knowledgeable, she said that she would definitely be able to help my daughter, and she wasnt wrong! Started with weekly sessions that have now dropped to every 2 weeks, my daughter is doing amazingly well, her mental health has improved so much, and shes back in school full time. My daughter loves her and really looks forward to her sessions. A massive thank you and I hugely recommend Nuha.

Adam H

10:09 08 Oct 25

I’ve tried counselling before but never made much progress until MSW. Working with Tom the last few months I’ve seen massive progress working through issues both past and present. Tom does a great job helping me to challenge and understand my thoughts & behaviours then put measures in place to improve the things I’d like to manage differently. Would highly recommend.

Kyle Boddy

15:36 02 Oct 25

Me and my partner had some sessions with santosh, she was a lovely lady super friendly,understanding and kind. She really helped our relationship do a complete 180. I would a hindred percent recommend.

Pawel Wojciech Krylowicz

05:44 29 Sep 25

Ms. Sophia is an exceptionally kind and empathetic person who truly cares about her patients. She listens attentively and creates a safe atmosphere that makes it easy to open up. Thanks to therapy with her, I was able to organize my thoughts and gain a new perspective on many things. I can wholeheartedly say that Ms. Sophia is a therapist truly worth recommending.

Michelle “Loving Life” Granger

16:19 28 Sep 25

Sophia has been absolutely amazing in supporting my young person. From the very start, she created a safe, understanding, and encouraging space which has really helped them to open up and make such wonderful progress.

Sophia is patient, professional, and genuinely cares, and it’s been clear throughout that she is fully committed to helping them grow and move forward.

I’m so grateful for the guidance and support Sophia has provided—it’s made such a difference. I would highly recommend My Solution Wellbeing Counselling to anyone looking for the right support.

Jason Rostill

08:33 28 Sep 25

I had a great experience with my solution well being counselling. Professional, kind, caring an compassionate. It's given me the tools to tackle my anxiety an depression. I would 100 % recommend this service. A special thank you to charanjeet she is awesome 😃

J S

13:55 23 Sep 25

Working with Jackie has been an incredibly supportiveexperience. She helped me feel safe enough to explore my attachment patterns and guided me through understanding where some of my struggles came from. Her compassion and insight gave me the space to reflect without judgement, and I’ve started to appreciate myself in ways I never thought possible. I feel more connected, more confident, and more accepting of who I am. I’m so grateful for the steady support, warmth, and encouragement she has shown me on this journey.

Matthew Goodall

11:44 23 Sep 25

My solution has been truly incredible in the way they have helped and cared for me since coming into the service . My counsellor Cara has been amazing , making a safe space for me to open up and talk about the issues I've been facing. Her lovely warm aura , her reassuring smile and her depth and wealth of knowledge is truly second to none and I am so glad I made the decision to come back into counselling as it means I get to benefit from her brilliance !

Ella Downs

19:59 06 Sep 25

ive been attending counselling here for nearly a year now and I honestly can't express how grateful I am for the experience. when i first began, i was in a very low place, struggling with self esteem and family issues and just feeling completely off track in my life. working with Sally, my counsellor, has been life changing. she has always been warm, welcoming, and incredibly validating. from the beginning, i felt safe and understood, which made it so much easier for me to open up and work through what I was going through. knowing that I was speaking to a professional who genuinely listened and offered thoughtful guidance made a huge difference. now i feel so much more like myself again. my mood, my confidence, and my general outlook have all improved significantly. ive even reached the point where i feel i don’t need to attend sessions as often, simply because I’m doing so much better. if you're considering counselling, I can't recommend this place, and Sally in particular, enough. it has truly helped me get back on track.

Louise Irene

11:33 12 Aug 25

Sharon is fantastic and really helped me through a significant life change. She asked very pertinent questions which made me reconsider things in ways which my family and friends could not. It was great to have an outsider and a professionals perspective on everything. After a few months of therapy with Sharon I feel like myself again and am ready to be the best version of me. Sharon is incredibly warm and was easy to talk to from the first session. Thank you so much!

Sabrina khan

20:44 15 Jul 25

Have been booking in sessions for my partner with Nindie and she has been very helpful. Will continue to book sessions with her as happy with the service so far

Andrew Lennard

15:53 07 Jul 25

I worked with Santosh after feeling overwhelmed with balancing a difficult work situation, family life and self doubt. I felt the issues were very isolated to the last couple of years and was sceptical of starting the timeline process- going right back to my first memories but it did definitely help and it was definitely the right process. I am quite a self aware person but talking it through in detail and having someone understand the situations and help put things in order was definitely useful. During the course I really felt things becoming much easier in day to day life and since finishing I feel that balance I was after has returned. I've come away with mechanisms to ensure situations don't happen again and if they do, better ways to deal with them. I didn't really think I needed the therapy but I'm so glad I did it and would recommend people get in touch if they even begin to feel it might be useful, it's well worth it.

Salman Fairoos

17:36 05 Jul 25

I’ve never been one to open up to people, but my weekly sessions with Sophia have changed that. For the first time, I’ve been able to express my feelings honestly and feel truly heard. She has helped me reignite dreams I thought I had buried long ago.

For so long, I was convinced I wasn’t strong enough or good enough — but Sophia has opened my eyes. Her insight, empathy, and wisdom have given me the confidence to believe in my own potential again.

Working with her has been nothing short of transformative. My sessions with Sophia are one of the greatest things I’ve ever done for myself, and I will always be grateful.

Jake Pankhurst

20:32 04 Jul 25

Grace has been a wonderful support to me since I started my sessions with her in April.
I feel like I have known her for years and have found my sessions incredibly helpful.

Joanne Angrave

06:35 04 Jul 25

Our 13 year old son has been seeing Sophia for a few months now after his previous counsellor left MSW. At first he struggled with the change but now realises that he does benefit from his sessions and can be open and honest with her. She is happy to listen to any concerns we have and is always professional, kind and supportive.

Rubycleans

15:35 03 Jul 25

Sharon and my solution wellbeing were absolutely great. I managed to make an appointment and was seen very quickly, and Sharon really made me comfortable and at ease during every session. She was incredibly understanding and helpful when I came to her when my worries. Highly recommend both Sharon and my solution wellbeing as a whole:)

Melanie Drinkwater

14:15 26 Jun 25

Grace is amazing! I came in with horrible stress and anxiety and everything is now more manageable thanks to Grace's support. I leave every session with a better outlook and understanding of my own mental state.
She has helped me get control over my life, I couldn't recommend her or my solutions wellbeing enough. They're incredible!

Casa Satori

08:29 23 Jun 25

I had several sessions with Lynsey and found them to be very helpful in working through my trauma related issues. She was very easy to talk with and had some very useful steps for me to work through to better understand the issues. I felt as though a weight had been lifted after years of carrying emotional burden. I'd highly recommend booking with Lynsey as her approach just makes things seem much clearer and easier to manage. She's kind, caring and professional and you'll be instantly put at ease during what can be quite a daunting process but she helped me get there. Thank you Lynsey ❤️

JO CARVELL

10:48 18 Jun 25

I had the pleasure of working with Sharon for 5 sessions. It was my first experience with counselling, and I felt quite nervous at first.
Sharon's gentle approach to assessment and caring nature quickly put me at ease, and I began to look forward to our sessions. The entire experience was enlightening, and I would gladly return to Sharon for more sessions if I ever needed to explore new issues.
I can't recommend her highly enough; she truly understood me and helped me reflect on aspects of myself that I had previously overlooked. She provided me with thought-provoking strategies to tackle the dilemmas I was facing, and I'm pleased to say that, with the support that Sharon gave me, I'm progressing very well with the decisions that I made. Although my time with Sharon was brief, I'm very thankful for it.

Dev Mistry

21:20 11 Jun 25

I can’t recommend Jag enough. From the very first session, she made me feel completely at ease. I used to worry about what I’d talk about in therapy, but with Jag, the conversations flowed so naturally. She has a calming presence and a way of gently guiding the discussion that made it easy for me to open up and talk through things I’d been holding in for years.

Thanks to her support, I’ve gained so much clarity and feel lighter, more grounded, and more in control of my emotions. She helped me understand myself better and gave me the tools to move forward with more confidence.

If you’re thinking about starting therapy, Jag is an incredible therapist—warm, intuitive, and truly supportive. I’m so grateful I found her

Charlotte Selby

15:29 07 Jun 25

For anyone who is able to work with sharon, know that you are incredibly patient, kind, and caring hands.

I had the honour of working with her for a year on a patient/therapist basis and I could not have asked for better support.

I work well with visuals to explain situations I'm experiencing and she had no trouble at working with and expanding visuals as I worked through things with her.

I'm actually really sad to move on (even though that is obviously a good thing!)

She's absolutely brilliant and deserves every bit of praise that can be given to her!

Georgina Squire

15:07 28 May 25

Myself and my partner found Lynsey to be very approachable and easy to talk to. She helped us to feel comfortable having difficult conversations and offered support in helping with mental health. Unfortunately we couldn't continue sessions due to work and busy life schedules but I would highly recommend Lynsey for counselling if anyone was looking.

Sonia Riyait

17:58 19 May 25

What a wonderful service provided by Jag at My Solution Wellbeing (Leicester)! If it wasn't for her I would still be struggling with my mental health. In just a few sessions she helped to unravel my thoughts, provided a safe and nurturing environment for me to open up and gave me solutions to take forward. She's also incredibly warm, extremely knowledgeable and an excellent listener which are crucial qualities in an effective counsellor. If you're ever considering getting counselling, please try this service! You won't be disappointed.

Hafsa Mirza

10:56 03 Apr 25

My experience here was incredibly helpful. Counseling gave me a new perspective and helped me heal on a deeper level. The support and guidance I received made a real difference in my life. I highly recommend them to anyone in need of professional and compassionate care.

D G

10:00 31 Mar 25

I cannot recommend My Solution Wellbeing enough! They have truly helped me transform my life by giving me the tools to manage my daily anxiety and overcome my struggles depression. Through my therapists guidance, I’ve learned how to cope with my struggles in a healthier way and feel more in control of my mental health. Every session felt like a safe space where I could openly express myself without judgment.

Z J Raja

13:30 29 Mar 25

My Solution Wellbeing is an incredible organization! Their dedication to improving mental health and wellbeing shines through in everything they do. From their wide range of services to their professional and compassionate team, they create a welcoming and supportive environment for everyone. Highly recommend them to anyone looking for genuine care and expertise!

Ahmed Khan

13:09 29 Mar 25

Excellent counseling service! The Solution Wellbeing Counselor provided a supportive and goal-focused approach, helping me find practical solutions to my challenges. Their guidance was compassionate, insightful and truly made a difference in my well-being. Highly recommend!

Ready to take the first step?

Book your counselling appointment online, or give our team a call — we’re here to help you begin your journey towards understanding and managing your needs with confidence.

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